Fragile Box

SHIPPING

Completion time for orders to be shipped is 2 weeks from the time of purchase for orders unless otherwise stated 

Pick up orders will be sent a confirmation message when they are ready

Please ensure all contact and shipping info is correct

I try to use eco friendly packaging which includes reusing boxes, bubble wrap, papers etc..

I pack everything with the utmost care to ensure your pieces make it to you intact.

 

If there is a problem with your order please contact me right away (within 72hrs upon delivery)

 - keep all packaging materials and be prepared to provide photographs of the damaged item(s) and box/materials.

Lettermail shipping is no longer available as it does not include tracking, lost, stolen or undeliverable, I cannot be held responsible for packages once they are out of my hands. 

RETURN & EXCHANGE POLICY

Everything is final sale, I do not accept returns or order cancellations

Please see care page on how to properly care for your newly adopted pots

 

Pottery is strong but not indestructible, be gentle, overtime it will wear down and pieces will need to be replaced

If you have any questions/concerns,

please contact me

hello@nicolelceramics.ca