I pack everything with the utmost care to ensure your pieces make it to you intact. If it doesn't, contact me right away, keep all packaging materials and be prepared to provide photographs of the damaged item(s) and box/materials.
I try to use eco friendly packaging which includes reusing boxes and packing materials when available .
Orders are mailed out biweekly depending on when order is placed.
Lettermail shipping does not include tracking, lost, stolen or undeliverable, I am not responsible for packages once they are out of my hands.
RETURN & EXCHANGE POLICY
Everything is final sale
Please see care page on how to properly care for your newly adopted pots
Pottery is strong but not indestructible, be gentle, overtime it will wear down and pieces will need to be replaced
If you have any questions/concerns, please contact me